If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the end of the 6 months, please contact our customer service.
If you have requested a gaming ban from the Belgian Gaming Commission, you have the option to cancel it. How? By sending a signed registered letter containing a copy of your identity card to the following address:
Belgian Gaming Commission
Cantersteen 47,
1000 Brussels
After a waiting period of 3 months from the receipt of your request, you can recover access to our online gaming and sports betting website.
However, it is important that gaming remains fun and never becomes an addiction. If you think you have developed an addiction, there are solutions. For more information, check out our responsible gaming page.