If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible reasons:
• Your balance is insufficient: recharge your card and try again
• You have made an error in your details (card number, expiration date, etc.): check your information and try again
• You have reached your use limit: try again later
• A technical problem occurred with the bank: try again later
• Your card was not bought in Belgium: You can't use this one.
If the problem continues, please contact paysafecard by telephone at +3278481493 (from Monday to Sunday between 10:00 and 22:00) or by email at info@paysafecard.com.
Don’t forget that you can also make a deposit by bank card via Bancontact or by HiPay.