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Account and registration
FAQ
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I want to delete my account. How do I do it?
If you want to delete your account, you can contact us using the contact form, the Live Chat, or our email address support@circus-casino.be....
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I can’t update my telephone number. How do I do it?
Have you changed your telephone number? To update your number on your Circus-Casino account, please contact us via the contact form, the Liv...
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My account has been suspended. What should I do?
Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account m...
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I would like to close my account to create a new one. Is this possible?
As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account. However, yo...
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I don’t want to receive transactional emails anymore. What should I do?
You don’t want to receive transactional emails such as order or withdrawal confirmations? Go to your account settings, then to the section “...
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I would like to change my username. Is it possible?
For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to crea...
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How old do I need to be to play at Circus Casino?
You must be at least 21 years old to get access to our platform.
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Do you have to register to play at Circus Casino?
If you aren’t registered, you have the option to play a demo game with a limited fictitious credit to see the quality of our online games. H...
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How can I register at Circus Casino?
Registering at Circus Casino is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email addres...
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I'm not able to register at Circus Casino. What should I do?
If you aren’t able to register, you might already have a Circus Casino account? As a 100% legal website certified by the Belgian Gaming Comm...
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I can’t find my country in the registration form. Why?
Residents of certain countries are not authorized to register at Circus Casino. If your country doesn’t appear in the list of residence coun...
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Which professions are banned from gaming?
People carrying out certain professions, such as notaries, magistrates, bailiffs and police officers, are not allowed to gamble and can ther...
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Do I have to pay to register at Circus Casino?
No. Registration on our online gaming site is completely free. Once registered, you can start to play even without credit by selecting dem...
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Can I have several Circus Casino accounts?
No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us wit...
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I’ve forgotten my username or password. How can I retrieve them?
To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your ac...
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I can’t log into my account. Why?
If you can no longer log in to your Circus Casino account, there are several possible reasons: • You have entered the wrong password sever...
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I would like to cancel my self-exclusion. Is this possible?
If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To reco...
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How do I change my personal details?
To change your personal details, go to your account and then into the My details tab You can only change your postal address. If you would l...
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I would like to change the email address linked to my account. How can I do it?
If you want to change the email address linked to your Circus Casino account, please contact our customer service via the contact form, th...
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I’ve moved. Do I need to inform Circus?
Yes. You are obliged to inform us of any changes to your personal information. CHANGE MY ADDRESS
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I don’t want to receive emails or communications from Circus anymore. Where can I disable them?
You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer...