If you think someone has accessed your account without your permission, act as soon as possible.
You still have access to your account
1. Immediately change your password from your account settings.
2. Also check the security of the email address linked to your account and change its password if necessary.
3. Review your history and immediately report any transactions you do not recognize to customer service.
You no longer have access to your account
Contact our customer service from an email address you have access to. Explain that you suspect unauthorized access and provide the email address currently associated with the account.
If the email address of your account needs to be changed, contact us from your new email address. Identity verification will be required before any changes. Please attach a photo of the front and back of your ID card.
You see a transaction or withdrawal you do not recognize
Contact our customer service immediately and specify the type of transaction, the amount, and the approximate time. Never share your password.