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• Unable to connect from abroad. Why?

  Access to your account is only authorized from Belgium. If you are currently abroad, it is not possible to:log in to your accountcreate a ne...

• I can't authenticate, what should I do?

  If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the...

• How do I use Itsme to authenticate my account?

  Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few p...

• How do I authenticate my account using the ‘Take photos’ option?

  Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several p...

• Authentication mandatory since 1 May 2025

  Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for...

• I want to delete my account. How do I do that?

  To request the closure of your account, you can contact us through: the contact form Live Chat (if available)  via our email address support...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here...

• I would like to change the email address linked to my account. How can I do it?

   If you want to change the email address linked to your account, please contact our customer service via the contact form, the Live Chat, or...

• How can I register at Circus Casino?

  Registering at Circus Casino is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email addres...

• I can't register on Circus Casino. What should I do?

  Are you unable to register? Maybe you already have an account? As a 100% legal site certified by the Belgian Gaming Commission, we attach gr...

• I can't log into my account anymore. Why?

  If you can no longer log into your account, several reasons are possible: 1. Incorrect passwordIf you have entered a wrong password multiple...

• I would like to cancel my self-exclusion. Is it possible?

  It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ...

• How can I make a quick deposit through QR code?

  The quick deposit through QR code allows you to make a deposit in no time through your smartphone.The access to this method of deposit is lo...

• Instant bank transfer - Open banking. How does it works ?

  Instant payments allow you to deposit faster, by being directly connected to your bank. From the deposits page, simply select the following ...

• Deposit via Neosurf (MyNeosurf)

  1. Go to the "Deposits" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less ...

• How do I change my deposit limits?

  There are two types of deposit limits at Circus: personal limits and the default limit. Personal limitsYou can change your personal limits a...

• I would like to turn off my default limit, is that possible?

  Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Ga...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (ca...

• My deposit has been pending for more than 10 minutes. What should I do?

  If your deposit has been pending for more than 10 minutes, it is possible that an error occurred during your transaction and it did not go t...

• My Bancontact transaction was refused. Why? Who should I speak to?

  If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are ...

• How and why do I need to authenticate my account?

  Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Circus Casino respects...

• Do my chances of winning the Platform Jackpots depend on the amounts I bet?

  Not at all. All players who place bets, regardless of the amount, have the same chances of winning. You could place a bet of €0.01 and win t...

• What is the difference between “Real money” and “Demo” mode?

  When you play a game with real money, you play with the money you have deposited on your account. It is possible to withdraw your winnings i...

• I’m not able to start a game or the game is stuck “loading”. What should I do?

  If you aren’t able to start a game or if it is stuck on the “loading” page, there is a high chance that your WiFi connection is too weak. We...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without los...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, ju...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of paymen...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Com...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manag...

• How do I contact customer service from my computer?

  Do you want to contact us using your computer? Here is what to do.At Circus, go to the HELP CENTER menu located on the top right of the scre...

• How do I contact customer service from my telephone?

  Do you want to contact us using your telephone? Here is what to do.At Circus, select the 3 parallel bars on the bottom left of your screen. ...

• I can't participate in a tournament. What should I do?

  If you are unable to participate in a tournament, several reasons are possible: • Your balanceinsufficient: Make a deposit, then try again.•...

• I’ve won a tournament! When will I receive my winnings?

  Well done! Your winnings are automatically credited to your account 10 to 30 minutes after the end of a tournament. For big prizes, you will...

• What is a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again. An Add-on allows you to buy time or game credit. This can be inter...

• How to Play Wizard Tower?

  In your Emerald Payout, you will have the opportunity to play Wizard Tower. To play, it’s very simple: you must select the crate of your cho...

• All About the Emerald Payout and the Ruby Payout

  What are the Ruby and Emerald Payouts? The Ruby Payout is a weekly Extra Payout based on your gaming activity over the past two weeks.If you...

• What changes are planned?

  The arrival of the Ruby PayoutEvery week, starting Monday, 05/11/2026, based on your gaming activity on our platform over the previous two w...

• What is the Emerald Payout and how do I open it?

  The Emerald Payout is a monthly payout that allows you to receive additional CASH, based on your gaming activity.The higher your activity, t...

• All About Cards

  Cards are special rewards available during the 2026 World Cup. They allow you to participate in exclusive Prizepools. How do I get cards?You...

• Why has my status been reset?

  If you do not make any deposits for a continuous period of 7 months (210 consecutive days), your status will automatically be reset to Blue ...

• Is there a time limit for completing a mission?

  Yes, there is a time limit to your missions. This is clearly visible before you launch the mission:  It is also visible after activating you...

• Where can I see the winnings of my mission ?

  Once you have finished your game session, go to the "EXTRAS" section of your account.  You will be able to collect your winnings, which will...

• How do I get my benefit ?

  Once you have completed your mission, you can retrieve your benefits by clicking on the MISSION button in your PROFILE.  You will see that y...

• How can I activate a mission ?

  To activate a mission, go to the MISSION tab in your PROFILE.  Once you have clicked on it, a window will open showing the missions availabl...

• What are missions ?

  Circus-Casino is proud to welcome a new feature: missions. The missions are available directly in your mission area and allow you to take on...

• How does the Money Maker work?

  Here is a video to help you understand how Money Maker works. (The tutorial is only available in French, our apologies for the inconvenience...

• What is an active player, and what perks can they access?

  You’ve certainly noticed it: some features and promotions on our website are available to active players only. But what does it exactly mean...

• What are the online benefits of each status?

  To start, when you reach a new status for the first time, you receive access to the Status Wheel. This allows you to win extra winnings. The...

• What does the new legislation change for me as a player?

  Circus is nu onderverdeeld in 2 losse websites: een voor casino en een voor sport. Voortaan moet je dus 2 aparte accounts hebben: een voor c...