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• I haven't been able to authenticate myself. What should I do?

  If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to...

• How do I use Itsme to authenticate my account?

  Authenticating yourself on our site couldn't be easier!   You have several choices:   - authenticate with ITSme; - authenticate by taking a ...

• How do I authenticate my account using the ‘Take photos’ option?

  Authenticating on our site couldn't be easier! Several options are available: - Authenticating with ItsMe; - Authenticating by taking severa...

• Authentication mandatory from 1 May 2025

  From 01/05/2025, new rules require you to be verified in order to deposit or play on your account.   Therefore, a message may appear on your...

• How can I make a quick deposit through QR code?

  The quick deposit through QR code allows you to make a deposit in no time through your smartphone. The access to this method of deposit is l...

• I want to delete my account. How do I do it?

  If you want to delete your account, you can contact us using the contact form, the Live Chat, or our email address support@circus-casino.be....

• My account has been suspended. What should I do?

  Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account m...

• How do I contact customer service from my computer?

  Do you want to contact us using your computer? Here is what to do. At Circus, go to the HELP CENTER menu located on the top right of the scr...

• How do I contact customer service from my telephone?

  Do you want to contact us using your telephone? Here is what to do. At Circus, select the 3 parallel bars on the top right of your screen. ...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, ju...

• Instant bank transfer - Open banking. How does it works ?

  Instant Payments allow you to deposit money faster because you connect directly to your bank.   On the deposit page, simply select the follo...

• How can I register at Circus Casino?

  Registering at Circus Casino is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email addres...

• Deposit via Neosurf (MyNeosurf)

  1. Go to the "Deposits" page and select the Neosurf option. Enter the amount of your code.   2. If your Neosurf code is for an amount of les...

• I'm not able to register at Circus Casino. What should I do?

  If you aren’t able to register, you might already have a Circus Casino account? As a 100% legal website certified by the Belgian Gaming Comm...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of paymen...

• How do I change my limits?

  There are two types of limits at Circus: personal limits and the default limit.   Personal limits You can change your personal limits at any...

• I can’t log into my account. Why?

  If you can no longer log in to your Circus Casino account, there are several possible reasons:   • You have entered the wrong password sever...

• I would like to cancel my self-exclusion. Is this possible?

  If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To reco...

• I would like to change the email address linked to my account. How can I do it?

    If you want to change the email address linked to your Circus Casino account, please contact our customer service via the contact form, th...

• I would like to turn off my legal limit, is that possible?

  Yes. To do this, go to your account settings and click on the "remove limit" button:      Your request will automatically be forwarded to t...

• I’m not able to make a deposit. What should I do?

  If you aren't able to make a deposit, there are several possible reasons:   • Your balance is insufficient: recharge your card and try again...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has...

• My transaction was refused by HiPay. Why? Who should I speak to?

  If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are ...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Com...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control? We have various moderation tools to allow you to better mana...

• How and why do I need to authenticate my account?

  Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Circus Casino respects...

• Do my chances of winning Circus Jackpots depend on the amount I stake?

  Not at all. All players that stake, no matter the amount, have the same chances of winning. You could bet €0.01 and win the Big Drop Jackpot...

• What is the difference between “Real money” and “Demo” mode?

  When you play a game with real money, you play with the money you have deposited on your account. It is possible to withdraw your winnings i...

• I’m not able to start a game or the game is stuck “loading”. What should I do?

  If you aren’t able to start a game or if it is stuck on the “loading” page, there is a high chance that your WiFi connection is too weak. We...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without los...

• 01/01/2025 - Technical issues - game sessions

  Our platform has experienced technical disruptions, particularly with regard to game sessions.  If you have already contacted our customer s...

• I’m not able to take part in a tournament. What should I do?

  If you aren't able to take part in a tournament, there a several possible reasons:   • You have insufficient funds. Make a deposit, then try...

• I’ve won a tournament! When will I receive my winnings?

  Well done! Your winnings are automatically credited to your account 10 to 30 minutes after the end of a tournament. If you have won a prize,...

• What is a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again.   An Add-on allows you to buy time or game credit. This can be int...

• How does the Money Maker work?

  Here is a video to help you understand how Money Maker works.   (The tutorial is only available in French, our apologies for the inconvenie...

• What is an active player?

  In accordance with our terms of use, all our benefits are linked to your activity on your player account.   To be considered active, you mus...

• What does the new legislation change for me as a player?

  Circus is now divided into 2 separate websites: one for casino and one for sport. You must now have 2 separate accounts: one for casino and...