If you think someone has accessed your account without your authorization, act as soon as possible.
You still have access to your account
1. Change your password immediately from your account settings.
2. Also check the security of the email address linked to your account and change its password if necessary.
3. Check your history and immediately report any transaction you do not recognize to customer service.
You no longer have access to your account
Click “ Forgotten password or email address?” below the login form, then identify yourself with itsme.
You can choose a new, secure email address and set a new password.
A validation link will be sent to your new address: click it to validate it. A notification will also be sent to the old address.
Also report the suspicious access to our customer service, even if you managed to recover your account.
If recovery does not work, or if you do not have itsme, contact our customer service from an email address you have access to. Explain the situation and provide the address associated with your account. If you want to change it, provide your new address and attach a photo of the front and back of your ID card.
You see a transaction or withdrawal you do not recognize
Contact our customer service immediately and specify the type of transaction, the amount, and the approximate time. Never share your password.