If you aren’t able to start a game or if it is stuck on the “loading” page, there is a high chance that your WiFi connection is too weak. We recommend connecting to the internet using an Ethernet cable.
Also check that you haven’t got another ongoing game as it is impossible to play several games at the same time.
If the problem continues, try to clear your browser’s cache by pressing the keys CTRL + MAJ + DELETE.
In addition, to enjoy maximum playability, we recommend using the Google Chrome browser.
Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information.