If you are unable to make a withdrawal, first check the situation that applies to your case.
Your email address is not confirmed
You must confirm the email address linked to your account before you can make a withdrawal. Check your inbox and spam folders. If you can no longer find the confirmation email, contact our customer service.
The available amount is insufficient
A minimum amount may be required depending on the withdrawal method chosen. The applicable minimum is indicated next to the payment method.
Your account is not authenticated
Account authentication must be completed before you can use your balance to play or make a withdrawal.
The problem persists?
Contact our customer service indicating the amount, the withdrawal method used, and the message or status displayed on the screen.