We may need certain personal data to manage your account, verify your identity, or process a request. Security measures are in place to protect the information transmitted, but it remains important to use the proper channels and only share what is necessary.
Use only official channels
Submit your information only through our website, our app, or the official contact methods listed in the Help Center.
Avoid sending documents or personal information to an address, phone number, or email account received from an intermediary or found on an unofficial site.
Never share your password
Our customer service does not need to know your password to assist you. Never share it.
Also avoid sharing your full credit card details or any information that is not necessary for processing your request, unless requested by our team.
Received a suspicious email or message?
Contact us with a screenshot of the message, and we can let you know if it’s spam or a message from our team.
Have you already shared information with a suspicious contact?
Immediately change your password if you shared it and contact our customer service through an official channel specifying what was shared.
If in doubt, do not share anything before verifying the request with our customer service.