For security reasons, it is not possible to change your username.
However, you can change the email address linked to your account:
- If you are logged in, go to the Personal data in your profile. You can change your email address using itsme or your current password.
- If you are unable to log in, click “ Forgotten password or email address? ”, then identify yourself with itsme to choose a new email address and a new password.
In both cases, a validation link is sent to your new address. Click it to validate your address. A notification is also sent to your old address.
If these steps do not work, or if you do not have itsme and cannot log in, contact our customer service and provide your new email address, along with a photo of the front and back of your ID card.