Have you just made a deposit with Neosurf and encountered a problem?
Don’t hesitate to contact us at support@circus-casino.be , via the contact form, or via the LiveChat.
Please inform us of:
- The approximate time of the transaction as well as the amount
- The reference of the deposit in question
- The Neosurf code used
Several scenarios can occur:
- The code was used, but the transaction remains pending.
We will verify the transaction in question on https://www.neosurf.com/my-voucher/. If it has been debited on our platform and on your account, we can validate it manually.
You can check the balance of your voucher at https://www.neosurf.com/my-voucher/. If your voucher has been debited, you can send us the reference of the transaction linked to this debit.
- The code contained €50 but I could only use €X.
This is possible if you have a deposit limit and it was almost reached. In this case, the code remains valid, and the remaining credit can be used as soon as your deposit limit allows it. The remaining amount on the Neosurf code can also be checked via the link provided above.
- The code was used, but not on your Circus-Casino.be account.
In this case we cannot help you. It is your responsibility to check that your codes and your login are secure and only you know them. Don’t hesitate to reset your Circus-Casino.be account password if you think that it may have been compromised.