You may still have bonus credit on your account corresponding to a Playthrough that you were unable to complete when the various bonuses were still available on our platform. The residual bonus credit is therefore not withdrawable as it is.
For example, your balance could show the following amount:
This is not your withdrawable credit, which is a separate concept:
The withdrawable balance or credit is therefore, in this example, €24. The difference of €5 in your total balance corresponds to the bonus credit that you can no longer withdraw.
If you notice that all of your credit is not withdrawable, we invite you to contact us via the contact form, via the LiveChat, or via support@circus-casino.be.