If the app isn’t working properly, start by identifying what’s happening: it won’t open, it closes on its own, it freezes, it prevents you from logging in, or it only has an issue when you launch a game.
1. Check Your Connection
Make sure your internet connection is stable. If possible, test with another network to see if the problem is with Wi-Fi or mobile data.
2. Fully Close the App
Exit the app, remove it from the background open apps, then reopen it.
3. Check for Updates
Open the App Store or Google Play Store and check if there’s an update available for the app. Also, make sure your phone is running a recent version of its operating system.
4. Restart Your Phone
A simple restart can resolve temporary app or connection freezes.
5. Is the Problem Only with One Game?
Try launching a different game. If the rest of the app works, note the name of the game causing the issue and the time it happened. Close the game and try again a few minutes later.
6. Reinstall the App
If the problem persists despite the previous steps, uninstall and then reinstall the app from your device’s official store.
Still Having Issues?
Contact our customer support and provide:
- your phone model;
- the iOS or Android version;
- the app version, if you know it;
- what you were trying to do when the problem occurred;
- any error message displayed;
- a screenshot or a short video if possible.
The more detailed this information is, the faster the diagnosis can be.