If you requested a reset link but haven’t received the email, check the following:
- The address you entered is the one linked to your player account.
- The email isn’t in your Spam / Junk mail folder.
Still not receiving the email or no longer have access to this address?
You can recover your account with itsme without waiting for the password reset email.
Click “ Forgot your password or email address? ” below the login form, then identify yourself with itsme.
You’ll be able to choose a new email address and set a new password.
A validation link will be sent to your new address. Click it to validate the address. A notification will also be sent to your old address.
Still unable to recover your account?
If these steps don’t work, or if you don’t have itsme and can’t log in, contact our customer service for assistance.