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FAQ
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What is an active player?
In accordance with our terms of use, all our benefits are linked to your activity on your player account. To be considered active, you mus...
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How can I win a key and how do I use it?
By simply playing at Circus Casino you earn POINTS. When you have achieved a certain number of POINTS, you will reach a higher status. Every...
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Why haven't my coins and points been added to my account yet?
Points and coins won during a game will only be added to your account once your game is closed.
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Can I use my key to unlock a Wheel linked to another status?
No. Each key is unique and allows you to unlock the Wheel corresponding to your new status.
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What can I do with my POINTS?
Thanks to your POINTS, you advance through the statuses. The more POINTS you collect on your account, the higher your status will become. Wh...
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How can I earn POINTS?
As with COINS, you earn POINTS by playing . It’s really that simple! In online casino games, you receive 1 POINT each time you stake: F...
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How can I earn COINS?
It’s easy: by playing ! Circus automatically increases the payout rate of your casino games in the form of COINS, which you can then swap fo...
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I forgot to open my Monthly Box. Is it too late?
Unfortunately, yes. Your Box is only available between the 1st and 7th of each month. We send a little reminder to your inbox at the start o...
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Do I always win the same number of COINS in the Box?
No. The 3 virtual boxes contain a different number of COINS. However, they are all winning! The number of COINS hidden in the Box is an incr...
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What is a Monthly Box and how can I open it?
As an active player, you receive a Box that contains extra COINS every month. The Box is linked to your gaming activity: it’s an increase of...
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Do Wheels always give the same number of COINS?
No. Each Wheel has different prizes. The higher your status, the bigger the number of COINS as the Wheel is linked to your game activity.
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Can I spin a Wheel twice?
It’s not possible unless you reset your status. This can only be done from the Gold status onwards, when you can choose to reset your status...
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The Wheel, what is it and how does it work?
The Wheel rewards you in COINS for your game activity and for reaching a new status. When you reach a new status for the first time, you win...
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Can I win the same key several times?
Each time you reach a new status, you receive a new unique key that will unlock the Wheel corresponding to your new status. Once you reach G...
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Do keys expire?
No, your keys will always be valid. They don't disappear unless you delete your account. You can keep your keys for as long as you want. The...
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How many POINTS do I need to get a key?
You start with Blue status. You can then advance through the next 10 statuses, each of which entitles you to a key. Status POINTS ...
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What are keys and how do they work?
When you play at Circus Casino, you win POINTS. Once you reach a certain number of POINTS, you advance to a higher status. Every time you re...
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Can I reset my status?
Would you like to restart the adventure and experience the game and the progression through the statuses again? Then you can reset your stat...
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What do I win when I reach a new status?
When you reach a new status, you get a key. This key gives you access to the Wheel which allows you to win extra COINS.
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What are the perks that come with each status?
First of all, when you reach a new status for the first time, you receive a key. This key gives you access to the Wheel. The higher your sta...
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What are the different statuses?
There are 11 different statuses. The table below shows them all, as well as how many POINTS you need to reach each one. Status ...
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Where can I find my COIN total?
You can find your COIN total at any time in your Circus Casino account by going to the Extra Payout page.
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Do I always earn the same number of POINTS?
Yes. The POINTS calculation does not change.
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Do I earn POINTS every time I play?
You earn POINTS most of the time, but not always. You must bet a minimum amount of money to earn POINTS, and this amount depends on the type...
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What are POINTS?
While COINS can be exchanged for cash, POINTS are used to give you access to higher statuses. The more POINTS you earn, the higher you rise ...
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Do I get COINS every time I play ?
COINS are an increase of the payout rate for your casino games . However, you must bet a minimum amount to be able to earn COINS, depending ...
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What can I do with my COINS?
You can convert COINS into cash. To convert your COINS into cash, choose the sum of COINS you want to convert in the shop. The cash amount w...
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COINS, what are they and how do they work?
When you play in the casino on Circus Casino, we increase the payout rate in the form of COINS. You can then swap them for cash.
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Do my COINS expire after a certain period?
Yes. If you don't log in to Circus, your COINS expire 2 years after the date they were awarded.
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How do I swap my COINS?
To convert your COINS into cash, choose the sum of COINS you want to convert in the shop. The cash amount will be directly added to your Cir...