Withdrawal

How and why do I need to authenticate my account?

Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Circus Casino respects...

Not all of my credit is withdrawable. What should I do?

You may still have bonus credit on your account corresponding to a Playthrough that you were unable to complete when the various bonuses wer...

I sent my documents to authenticate my account, but I haven’t got a response yet. Why?

The processing and validation of your documents takes on average a few days during our customer service’s opening hours. However, it can som...

Can I assign someone to make a withdrawal for me in a gaming hall?

No. For security reasons, you must personally go to your preferred gaming hall to withdraw your winnings.  Your winnings will remain availab...

My withdrawal has been delayed by 24 hours. What should I do?

Your withdrawal may be marked with the status “Delayed by 24 hours”. This is because certain transactions are subject to additional verifica...

Where can I find my 4-digit code for a withdrawal in a gaming hall?

To make a withdrawal in a gaming hall, you will need your ID card and the unique 4-digit code linked to your withdrawal, selected in advance...

I would like to deactivate the option to cancel a withdrawal. How do I do that?

If you wish, you can deactivate the option to cancel a withdrawal from your account. You can make the request by directly contacting custome...

I want to change my IBAN to carry out my withdrawal. How do I do it?

Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the reques...

How can I withdraw money at Circus Casino?

Making a withdrawal at Circus Casino is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your...

What is the minimum and maximum amount I can withdraw?

The minimum and maximum withdrawal amount depends on the payment method you choose:   • Withdrawal by bank transfer: €10 minimum and €25,000...

I made an online withdrawal request. How long will it be before the money is available in my bank account?

Withdrawal requests are usually processed within 24 hours by our team. Once your request has been validated, you will immediately receive th...

I made a withdrawal request in a Circus gaming hall. When will the money be available in the gaming hall?

Withdrawal requests in our Circus gaming halls are validated within 5 minutes following the withdrawal request.   Nevertheless, we advise yo...

I’m not able to make a withdrawal. What should I do?

If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the em...

I made a withdrawal request, but I’ve changed my mind. Can I cancel it?

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please che...

Do I have to pay tax on my winnings?

No, you don’t have to pay any tax on the amounts you win by playing at Circus Casino. For more information about tax on games of chance, go ...

Can I transfer my winnings to a different account than the one I deposited from?

No, this is unfortunately not possible. Withdrawals can only be made using the same method that you used to deposit money on your account. I...

How long will it take for my account to be authenticated?

Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service open...

I have been asked to send documents to authenticate my account. Can I send them securely?

Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission.   As a 100% legal website, Circus Ca...

I haven’t received a verification email, what should I do?

If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact ou...