Withdrawal

How and why do I need to authenticate my account?

Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% lega...

I can't enter my BIC code when making a withdrawal. What should I do?

What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. A...

How to withdraw via Cryptocurrencies?

To withdraw via Cryptocurrencies, you must have deposited using this same method.You will always need to wi...

Does Circus Casino take a commission from my deposits and withdrawals?

No, we don’t take any commission from the deposits or withdrawals that you make on your Circus Casino account.

How long does it take to receive my withdrawal?

Processing timeThe majority of withdrawal requests are processed within a timeframe of up to 24 hours.In so...

Not all of my credit is withdrawable. What should I do?

You may still have bonus credit on your account corresponding to a Playthrough that you were unable to comp...

I sent my documents to authenticate my account, but I haven’t got a response yet. Why?

The processing and validation of your documents takes on average a few days during our customer service’s o...

Can I assign someone to make a withdrawal for me in a gaming hall?

No. For security reasons, you must personally go to your preferred gaming hall to withdraw your winnings. Y...

My withdrawal has been delayed by 24 hours. What should I do?

Your withdrawal may be marked with the status “Delayed by 24 hours”.This is because certain transactions ar...

Where can I find my 4-digit code for a withdrawal in a gaming hall?

To make a withdrawal in a gaming hall, you will need your ID card and the unique 4-digit code linked to you...

I would like to deactivate the option to cancel a withdrawal. How do I do that?

If you wish, you can deactivate the option to cancel a withdrawal from your account.You can make the reques...

I want to change my IBAN to carry out my withdrawal. How do I do it?

Have you recently changed account number and would like to withdraw your money to your new account? All you...

How can I withdraw money from Circus Casino?

Withdrawing money from Circus Casino is very simple! In your account, go to the "Withdrawal" tab and follow...

I made a withdrawal request in a Circus gaming hall. When will the money be available in the gaming hall?

Withdrawal requests in our Circus gaming halls are validated within 5 minutes to 24 hours following the wit...

I can't make a withdrawal. What should I do?

If you are unable to make a withdrawal, it may be related to one of the following situations: Your account ...

I made a withdrawal request, but I’ve changed my mind. Can I cancel it?

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time t...

Do I have to pay tax on my winnings?

No, you don’t have to pay any tax on the amounts you win by playing at Circus Casino. For more information ...

Can I transfer my winnings to a different account than the one I deposited from?

No, this is unfortunately not possible. Withdrawals can only be made using the same method that you used to...

How long will it take for my account to be authenticated?

As soon as you send us the necessary documents, our teams will review them. This usually takes a few days d...

I have been asked to send documents to authenticate my account. Can I send them securely?

Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As ...

I haven’t received a verification email, what should I do?

If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there eithe...