Log in and recover my account

I can't log into my account anymore. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?I...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply ...

I would like to cancel my self-exclusion. Is it possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break?...

Unable to connect from abroad. Why?

Access to your account is only authorized from Belgium. If you are currently abroad, it is not possible to:...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’:  You then have two options:Scan the QR code with your ItsM...

I am not receiving the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your p...

I forgot my username or password. How can I recover them?

To recover your username or password, click on "Forgot password or e-mail" in the "Login" menu and enter th...