Account & registration

Unable to connect from abroad. Why?

Access to your account is only authorized from Belgium. If you are currently abroad, it is not possible to:...

I can't authenticate, what should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are usin...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- A...

Authentication mandatory since 1 May 2025

Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a messa...

I want to delete my account. How do I do that?

To request the closure of your account, you can contact us through: the contact form Live Chat (if availabl...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply ...

I would like to change the email address linked to my account. How can I do it?

 If you want to change the email address linked to your account, please contact our customer service via th...

How can I register at Circus Casino?

Registering at Circus Casino is easy! Simply click on the “Register” button. Then, fill in your details (fi...

I can't register on Circus Casino. What should I do?

Are you unable to register? Maybe you already have an account? As a 100% legal site certified by the Belgia...

I can't log into my account anymore. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?I...

I would like to cancel my self-exclusion. Is it possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break?...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we i...

I am not receiving the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your p...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with detailed ...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams wi...

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our c...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe...

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Circus-Casino account, please contact...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close ...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations?  You can easily change you...

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.A single account is authorized per person,...

How do I change my personal details?

To change your personal details, go to your account, click on Settings and then the Personal details tab. Y...

How old do I need to be to play at Circus Casino?

You must be at least 21 years old to get access to our platform.

Do you have to register to play at Circus Casino?

If you aren’t registered, you have the option to play a demo game with a limited fictitious credit to see t...

I’ve moved. Do I need to inform Circus?

Yes. You are obliged to inform us of any changes to your personal information. CHANGE MY ADDRESS

I don’t want to receive emails or communications from Circus anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at Circus Casino.If your country doesn’t appe...

Which professions are banned from gaming?

People carrying out certain professions, such as notaries, magistrates, bailiffs and police officers, are n...

Do I have to pay to register at Circus Casino?

No. Registration on our online gaming site is completely free. Once registered, you can start to play even ...