Deposit

How can I make a quick deposit through QR code?

The quick deposit through QR code allows you to make a deposit in no time through your smartphone. The access to this method of deposit is l...

I would like to turn off my legal limit, is that possible?

Yes. To do this, go to your account settings and click on the "remove limit" button:      Your request will automatically be forwarded to t...

I’m not able to make a deposit. What should I do?

If you aren't able to make a deposit, there are several possible reasons:   • Your balance is insufficient: recharge your card and try again...

How do I verify my MyNeosurf account?

There are transaction limits on MyNeosurf with a Basic account. In order to benefit from a MyNeosurf Premium account, you need to authentica...

Instant bank transfer - Open banking. How does it works ?

Instant Payments allow you to deposit money faster because you connect directly to your bank.   On the deposit page, simply select the follo...

Deposit via Neosurf (MyNeosurf)

1. Go to the "Deposits" page and select the Neosurf option. Enter the amount of your code.   2. If your Neosurf code is for an amount of les...

How MyNeosurf works

Your MyNeosurf account is accessible via https://www.myneosurf.com/en_GB/application/login/client    Once logged in, you have access to your...

I’m having a problem making a deposit with Aion. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as ...

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits:   1. Daily limit Takes into account all deposits made at any time during the last 24 hours. Ex...

How do I change my limits?

There are two types of limits at Circus: personal limits and the default limit.   Personal limits You can change your personal limits at any...

I have a MINOR Neosurf code, but I can’t use it. Why?

The MINOR Neosurf cards bought in newsagents cannot be used on our platform. To get a refund for your Neosurf card, please follow the instru...

Can I delete my deposit history?

No. This is unfortunately not possible. 

What is OmniumSecure?

OmniumSecure allows you to securely buy a Neosurf or Paysafecard code that can be used on our platform.   It is a good alternative to buying...

I’m having a problem making a deposit with PayPal. What should I do?

If you’re having a problem with a deposit via PayPal, please send us the proof of debit and the email address linked to your PayPal account....

I’m having a problem making a deposit with Skrill. What should I do?

If you’re having a problem with a deposit via Skrill, please send us the transaction ID and the email address linked to your Skrill account....

I’m having a problem making a deposit with Ogone. What should I do?

If you’re having a problem making a deposit via Ogone and you have already been debited, you can send us the proof of debit and other useful...

I have a problem depositing with Neosurf

Have you just made a deposit with Neosurf and encountered a problem?    Don’t hesitate to contact us at support@circus-casino.be , via the c...

What are the different deposit limits at Circus?

There are two types of deposit limit at Circus: personal limits and the default limit. 1. Personal limits These limits are you own, meaning ...

Can I deposit or withdraw from a bank account that doesn’t belong to me?

No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement...

How can I deposit money at Circus Casino?

Making a deposit at Circus is really simple! In your account, go to the “Deposit” tab and follow the instructions shown on your screen. Our ...

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of 10€ (5€ if you opt for a deposit via Neosurf).   In Belgium, from 21 November 2022, your deposits are lim...

I would like to make a deposit with a prepaid card. How can I do it?

To get a prepaid card, you have several options:   • Paysafecard: find a sales point or order your card online on the paysafecard website• N...

I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has...

My transaction was refused by HiPay. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are ...

My transaction was refused by paysafecard. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page...